CUSTOMER NEEDS ARE OUR RESPONSIBILITY

Refund Policy

Thank you for choosing Foshan Dayuehua Furniture. We are committed to delivering quality experiences and understand you may need a refund under special circumstances. This policy clarifies refund application conditions, procedures and related instructions to protect your legitimate rights. Please read it carefully before applying. For any questions, contact our customer service team.
Foshan Dayuehua Furniture Co., Ltd. is dedicated to delivering high-quality products and exceptional customer service. We understand that there may be instances where a product fails to meet your expectations. In such cases, we offer a refund policy that allows you to return the item within a specified period from the date of purchase.
 
Please note that we cannot promise or guarantee the effectiveness of any products we provide. While we strive to supply top-tier products, the success of any product depends on various factors beyond our control. Therefore, we are unable to issue refunds based on product performance.
 
Our refund policy is as follows:
 
  1. Return Eligibility: You may be eligible for a return if you are dissatisfied with the product.
  2. Initiating a Return: To start the return process, please contact us at [email protected].
  3. Return Conditions: For a product to be eligible for return, it must be in its original packaging and in brand-new condition.
  4. Shipping Fees and Handling Charges: Shipping fees and handling charges are non-refundable.
  5. Return Evaluation: Upon receiving the returned product, we will inspect it to determine if it meets the return criteria.
  6. Right of Refusal: Please note that we reserve the right to reject a return if the product does not comply with the standards outlined in our refund policy.
 
If you have any questions or concerns regarding our refund policy, feel free to contact us at any time at [email protected].